It’s no secret that consumers are increasingly going online to get their news and entertainment and to carry out ordinary tasks like shopping and paying bills. Even in such a world — perhaps, especially in such a world — there remains something uniquely compelling about the tactile, multi-sensory experience of going to the mailbox, sorting through the mail, and opening an envelope or package. And the pandemic has amplified that.
The field of neuroscience sheds important light on exactly why this experience is so compelling to so many. But the point isn’t just to celebrate the effectiveness of direct mail. By diving into the science behind it, we can get a better understanding of the optimal role for direct mail in omnichannel marketing strategies. And, for us data-driven marketers, that is exciting stuff.
The Curious Staying Power of Direct Mail
There’s something curious about the staying power of connecting with consumers through the mail. In an increasingly digital age, marketers keep coming back to this tried-and-true tactic. In one case study after another, businesses that tried to scale back their direct mail efforts or shift their direct mail dollars to other areas experienced almost immediate financial losses.1
Not even a global pandemic has been able to bring down direct mail. Beyond surviving, direct mail is thriving as the pandemic propels it to a whole new level of importance. To illustrate, with the pandemic forcing consumers to spend more time at home, Valassis found that 34% were spending more time reading direct mail ads, and 31% were more excited to receive their mail each day.2
And the point goes beyond lockdown boredom causing people to pore over their mail. Direct mail is generating meaningful action. Our 2020 Consumer Study found that 58% of millennials, 62% of Gen X, and 65% of the affluent segment (those with household income of $100K+) said they’d made a purchase in the past 30 days because of direct mail advertising.3
What Makes Direct Mail So Effective?
Of course, all of this raises the question: Why? What is it about direct mail that makes it such a persistently important part of the marketing mix?
The short answer is that people just respond differently to direct mail than they do to digital media. One academic study after another has backed this up.
For example, a study performed by neuromarketing firm TrueImpact on behalf of Canada Post found that direct mail requires 21% less cognitive effort to process and produces 70% higher brand recall than digital advertising.4
In another set of studies, the U.S. Postal Service partnered with researchers from Temple University in 2015 — and again in 2019 — to look at the differing impact of print and digital advertisements. Here are a few of the key findings:5
- Direct mail holds our attention longer. We spend more time reviewing print media than digital, and younger people spend even more time with print than older generations.
- Direct mail elicits a stronger emotional response, leaving a longer-lasting impact.
- Direct mail is more memorable. Across all age groups, we can more quickly and confidently remember the content and sources of print advertising.
- Direct mail produces greater desire. We place a higher subconscious value on products or services we see in print ads.
What’s more, the Temple research indicates we may even be “hardwired” to respond this way. The researchers found that print advertising activates the ventral striatum area of the brain more than digital media. A prior study found that activity in this brain region was an indicator of desire and valuation — a better indicator than self-reporting. Loosely akin to the mythical “buy button,” the ventral striatum is the area that has the highest correlation to advertising effectiveness.6
Is Direct Mail Always the Best Option?
Along many dimensions, direct mail tends to be more effective than its digital counterparts — but not all.
The Temple researchers found that digital advertising held readers’ focus on key components of the ad for longer. So, even though people generally spent less time reviewing digital ads, they were ultimately able to process and absorb the same amount of information from digital and paper advertising.7
These findings suggest that direct mail and digital media have distinct roles to play in an omnichannel marketing strategy. Consider using digital media in cluttered environments where you have to grab attention and deliver your message quickly. But, when you’re out to make a deeper emotional connection with consumers and inspire them to action, consider using some form of direct mail.
The Temple findings are backed up by other studies that indicate a print + digital strategy tends to be more effective than either print or digital alone. A Forrester Total Economic Impact™ (TEI) study, commissioned by Valassis, found that a composite organization achieved a gain of 30% lift from supplementing their Valassis print marketing with Valassis digital media.8 And, going in the opposite direction, primarily digital clients generated 4X the sales lift by adding Valassis print services.9
Taking a Scientific Approach to Your Omnichannel Campaigns
Of course, it takes data — and expertise in interpreting that data — to accurately and scientifically determine the optimal blend of print and digital media for your campaigns. That’s where Valassis comes in. For example, our Consumer Graph™ uses predictive intelligence to convert billions of consumer signals (tied to both location and behavior) into meaningful action across online and offline channels. By letting the data show you the most impactful ways of connecting with your consumers, you just might discover that direct mail can significantly enhance your next omnichannel campaign.
To learn more about the unique conditions that are presently amplifying the importance of direct mail in the marketing mix, check out our ebook, “This Direct Mail Moment.”
Kristin Connolly is a product director at Valassis, focused on fresh thinking for product innovation and growth. She has more than 25 years of experience in data-driven marketing across a wide range of client verticals, with expertise in marketing strategy, product development, and audience segmentation.
1. “The Direct Mail Resurgence You Didn’t See Coming.” July 18, 2019. https://valassis.com/blog/the-direct-mail-resurgence-you-didnt-see-coming/
2. Valassis Consumer Study, 2020.
4. Dooley, Roger. “Paper Beats Digital in Many Ways, According to Neuroscience,” Forbes.com. September 16, 2015. https://www.forbes.com/sites/rogerdooley/2015/09/16/paper-vs-digital/?sh=49cb588133c3
5. “Is Direct Mail Advertising Effective? A Research Study.” https://www.uspsdelivers.com/why-direct-mail-is-more-memorable/
6. Dooley. “Paper Beats Digital in Many Ways, According to Neuroscience.”
8. “Study: Valassis Digital Advertising Yields 224 Percent ROI When Combined with Print Services.” September 27, 2018. https://valassis.com/press-releases/study-valassis-digital-advertising-yields-224-percent-roi-when-combined-with-print-services/
9. “The Direct Mail Resurgence You Didn’t See Coming.”